Due to the nature of the product and service provided, which is printing. It is not possible to exchange or return the product except in the following cases:

  • The customer received the wrong order. (The value of the order is refunded to the customer)
  • Customer receiving an incomplete order. (The customer is delivered the missing order or refund the value of the missing product, according to the customer’s desire)
  • Delay in the arrival of the order by the intermediary shipping company than the time specified by 15 days. (The value of the order is refunded to the customer)
  • If our products arrive to you in a condition that is wholly or partially damaged or unusable.

It should be noted that we bear all costs of returning the products to us if we are a party to this error, and the printing press will not bear any other expenses

Please be advised that we will refund or exchange the products within 3 working days after the products arrive at our address.

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